ERP support and ongoing advisory

Support designed to stabilize, optimize, and evolve your ERP environment over time.

eIS positions support as part of long-term ERP strategy: keeping environments stable while continuously improving how they serve finance and operations. This is not a purely reactive helpdesk model—though urgent issues get attention, the through-line is optimization, advisory, and continuous improvement.

Whether you are extending Dynamics GP, running a hybrid landscape, or operating Business Central, support should reinforce decisions leadership has already made—and surface when strategy, data, or process gaps are the real root cause.

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Capabilities

Support capabilities

Capabilities are described in terms of outcomes and stewardship— not a break/fix feature list.

Stability and continuity

Diagnose and resolve issues with clear ownership, communication, and follow-through so finance and operations can rely on core processes.

Optimization cadence

Identify repeat friction, configuration drift, and integration weak points—then recommend measured improvements that fit your capacity for change.

Advisory alignment

Connect support findings to ERP strategy: when a symptom points to master data, process design, or roadmap timing, we say so—and help sponsors decide what to do next.

Knowledge transfer

Leave teams with clearer documentation and understanding so improvements stick—not tribal knowledge that disappears when the ticket closes.

Coverage

Support hours

Standard coverage is structured around predictable business hours so teams know when to expect live collaboration—while urgent issues are triaged according to your plan and priority.

Business hours

Monday–Friday

9:00 a.m. – 5:30 p.m. Eastern and Pacific (region aligned to your agreement)

After hours

Critical production issues are handled per your support tier and documented escalation path. Non-urgent items are queued for the next business day unless your plan includes extended coverage.

Resources

Support request form

Open a structured request so we can triage with context and route to the right specialists.

Submit a request

SLA & response expectations

How priority, tier, and coverage translate into response and communication norms.

View expectations

For incident-based Dynamics GP packs and legacy plan comparison, see GP incident plans.

Next step

Start with a support request—or a strategy-aligned conversation

Tell us what you need stabilized or improved. We will respond with next steps that match urgency—and keep the long-term ERP picture in view.