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Microsoft Dynamics GP Support

Pick the support model that matches your team.

Choose incident-based support for flexible help as needed, or move to Platinum for a higher-touch enterprise support relationship with faster response times and ongoing strategic coverage.

Plans

Choose between flexible incidents or enterprise coverage

Incident packs

Fixed-price support for smaller or periodic needs

Standard

1 Incident

01

For one-off issues, troubleshooting, or a single GP task.

$295.00
Standard incident rate
3 hour response time
Business hours support
Valid for 12 months
Save $105

3 Incidents

02

A practical option for teams that need support across a quarter.

$780.00
$265 per incident
3 hour response time
Business hours support
Valid for 12 months
Most selected

5 Incidents

03

Balanced coverage for recurring support needs and operational issues.

$1,250.00
$250 per incident
3 hour response time
Business hours support
Valid for 12 months
Save $550

10 Incidents

04

Best value for active finance teams that need dependable access.

$2,400.00
$240 per incident
3 hour response time
Business hours support
Valid for 12 months
Coverage
GP Version 2015 or above
Hours
9:00am - 5:30pm EST/PST
Validity
Incidents expire 1 year from purchase
05 / Enterprise · Most comprehensive option

Platinum Support Plan

Built for organizations that need more than occasional issue resolution. Platinum delivers ongoing operational support, rapid response, strategic guidance, and a support relationship that scales with your finance team.

Unlimited support
1 hour response time for mission critical issues
2 hour response time for non-critical issues
Priority scheduling
Unlimited strategic review discussions
Discounted hourly rate
Guidance

Need help choosing the right plan?

Use the support request form to describe your team and volume—we will help you compare options quickly.

Open support request form